Something not working, or a question about your purchase? Start here.
Email us and we'll get back to you.
fleissd@gmail.comOpen Settings and tap Restore purchase, just below the Puddles Pro card. This asks Apple to confirm the purchase and hands your household back. It is the right fix after a reinstall, a new phone, or a purchase that was interrupted partway.
The payment and the setup are two separate steps, so it is possible for the money to go through and the household not to arrive. Tapping Restore purchase finishes the job. It is safe to tap more than once — it will never charge you twice or create a second household.
This one needs us. The app deliberately stops rather than risk creating a second household and stranding your history behind the first. Email us and we'll sort it out.
No. One person buys Household Sync, then shares the household code. The second person taps Have a code? Join a household and enters it. Only one purchase is ever needed per household.
Notifications are only sent to other people in the household. You will never be notified about something you logged yourself.
Settings → Export logs gives you the whole history as a CSV file you can open in any spreadsheet.
Settings → Delete all data.
On a free household this erases everything on the phone, and there is no copy anywhere else. On a synced household it also deletes the household and its whole timeline from our servers — for everyone in it, not just you. It cannot be undone, so export first if you want to keep the history.
On the free tier, nothing at all — it never leaves your phone. The full detail is in the privacy policy.
Email fleissd@gmail.com. Telling us your iPhone model, your iOS version, and your household code if you have one will get you a useful answer faster.